AI agent on WhatsApp for business: service, sales and support on the channel your customers already use
M360M agents serve customers and employees on WhatsApp with the same Brain and the same history as the rest of the platform — and by voice too. Buy online and have the agent live in minutes.
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What an AI agent does on your company's WhatsApp
Customer service
Answers questions, looks up information and handles requests at any hour, using the company knowledge stored in the Brain.
Sales and qualification
Talks to new contacts, understands what they need and records everything in the CRM, which links the company Brain to each customer's: every conversation becomes context.
Internal support
Employees ask about processes, policies and projects on WhatsApp, under the same access rules as the platform.
By voice too
A voice agent that calls, answers and resolves, in several languages, with the same history as the written conversation.
One Brain, one history
The WhatsApp agent is not an isolated bot. It uses the same Brain of the company, of each team and of each customer that the agents in the chat, the CRM and the Workspace use. What a customer said on WhatsApp yesterday is available today on a voice call or in the CRM.
When a task involves money or sending something on the company's behalf, the agent asks for approval before paying or sending. Learn more about how agents work in AI agents for business.
How to put the agent live
Buy online
Choose the seats and pay on the site. See the amounts on pricing.
Connect WhatsApp
Connect the company number to the platform, together with the other integrations the agent will use.
Agent live
Describe what the agent should do and it starts serving, with the company Brain from day one.
WhatsApp Business Platform rules
The WhatsApp Business Platform belongs to Meta and has its own rules. Messages a business starts outside the customer service window must be template messages, and Meta charges per delivered template message, with rates that vary by category (marketing, utility and authentication) and by the recipient's country. Source: developers.facebook.com, checked October 17, 2026
These Meta costs are billed by Meta and are separate from M360M pricing.
Frequently asked questions
Does the M360M AI agent work on WhatsApp?
Yes. Agents serve customers and employees on WhatsApp, with the same Brain and the same history as the platform, and by voice too.
Does the agent use my company's knowledge?
Yes. It answers from the Brain of the company, of each team and of each customer, and the CRM turns every conversation into context for the next ones.
Can the agent make payments or send messages on its own?
Before paying or sending anything on the company's behalf, the agent asks for your approval.
How much does an AI agent on WhatsApp cost?
Access to the M360M platform costs US$ 15 per person/month with 1,000 credits included (US$ 20 for IT), with a company minimum of R$ 15,000 per month. WhatsApp template messages are billed separately by Meta.
Does it also work by voice?
Yes. A voice agent calls, answers and resolves in several languages, with the same history as WhatsApp.
How long does it take to start?
You buy on the site and the platform is ready in minutes; then you connect the company's WhatsApp number and describe what the agent should do.
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I'd like to learn more about the M360M AI platform for my company.Monthly savings{{amount}} per year{{pct}}% less than today{{pct}}% more than todayTodayWith M360M/moAI subscriptions ({{n}} seats)AI API{{n}} seats × {{price}}{{n}} IT seats × {{price}}Below the minimum, the company pays the minimum.Includes {{credits}} credits/month for frontier models.Our AI: no per-token charge for anyone, with fair use.Today: {{seats}} seats for {{people}} people — the same person is paying more than one vendor.In this scenario M360M costs more: the company minimum weighs on small teams.Monthly costSeats and planAPI and frontier usageCalculation breakdown (month)ItemAmountTotalNo subscriptions selectedCompany frontier pool{{std}} seats × {{c1}} + {{it}} IT × {{c2}} = {{credits}} credits/month ≈ {{amount}}Pool usedToday, each seat belongs to one person only and has usage limits.Yearly spend reductionYearly spend increase{{amount}} per monthMonthlyYearlyAutomatic use, lowest spendThe orchestrator sends each task to the cheapest model that can handle it; frontier only when needed.Everyone shares the same pool: light users free up room for heavy users. 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Always prepaid, never billed after use.Top-up to the company minimum ({{amount}})How to read this estimateThis is an estimate, not a quote.It assumes our AI covers everyday tasks and that people who don't code cancel their AI subscriptions.Excludes implementation, training and taxes.Competitor prices: annual-plan list prices, Oct 2026.Simulated with {{n}} people, M360M's minimum size.M360M is for companies with {{n}} people or more: an entry floor of {{n}} seats and {{min}}/month (seat {{seat}}).For a company of {{people}} people, {{it}} in IT and {{coders}} who code.{{own}}% of today's {{api}} in tokens moves to our AI: {{amount}}/month at the providers' price.Frontier use beyond the pool is a prepaid top-up, always inside the budget the company sets: at the limit, spending stops.That time slot was just booked. Please choose another.Check your details: name, work email and company are required.To book, accept the use of your data under the Privacy Policy.Too many attempts. 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Email sales@m360m.ai and we'll find a time with you.Gmail, Calendar, Drive and YouTube in a single Google connection.History, channels and video preferences.Calendar, events and reminders.Inbox, search and sending emails.Outlook, calendar and OneDrive.Team notes, wikis and databases.Google notebooks indexed in the Brain.Account, card and investments.Account and investments.Account and investments.Account, card and investments.Account and banking services.Account, FGTS and benefits.Digital account and investments.Account and card.Other Open Finance Brasil institutions.Music, podcasts and preferences.Professional network, profile and posts.Profile, feed and content metrics.Videos, profile and trends.Digital newspaper subscription.News, politics and economy.News and content from the Globo group.Finance, markets and business.News and digital content.Supermarket and rewards club.Hypermarket and online shopping.Cash-and-carry and bulk shopping.Delivery and order history.Marketplace: searches, purchases and orders.Marketplace with coupons and cashback.Fashion and online orders.Shopping, orders and lists.Series, movies and sports.Movies and series.Pages, posts and groups.Posts and real-time conversations.Export of your personal chats, with your consent.Your company's customer service and chats on WhatsApp.Rides and trip history.Hotels and stays.Flights and LATAM Pass.Flights and Smiles miles.Corporate travel: flights and hotels.Flights and hotels for corporate travel.Single sign-on and Brazilian federal public services.Music and playlists.Library and playlists.Steps, sleep and heart rate.Activity, sleep and Android health.Steps, sleep, stress and blood oxygen.Workouts, sleep and recovery.Sleep, readiness and temperature.Weight and body composition.Recovery, strain and sleep.Runs, rides and progress.Calories and nutrition.Runs, pace and challenges.Classes and workouts.Classes and workouts.Issuing and receiving invoices (NF-e) for your CNPJ.CRM accounts, opportunities and cases.Contacts, deals and marketing.Team channels and messages.Tasks, projects and sprints.Repositories, issues and pull requests.Issues and product cycles.Chats, channels and meetings.Meetings and recordings.Tickets and customer service.Task boards and cards.Collaborative boards.Design files and prototypes.Designs and marketing materials.Files and folders.Files, docs and spreadsheets.Store, products and orders.Adobe creative work and documents.Management of company Android devices.Projects and tasks.Jira and Confluence.AWS cloud resources and services.Azure cloud resources and services.DNS, security and network.Metrics, logs and alerts.Containers and images.Websites and prototypes.Repositories, issues and pipelines.Google Cloud resources and services.Places, routes and addresses.Dashboards and observability.Infrastructure as code.Apps and deployments.Conversations and customer support.Meta pages and ads.Microsoft services and documentation.Boards and workflows.MongoDB databases.Postgres databases in the cloud.Websites and deployments..NET packages.Incidents and on-call.Payments and transactions.Vector databases.Browser automation and testing.APIs and collections.Reports and dashboards.Database and schemas.App errors and performance.Code and dependency security.Payments, customers and subscriptions.Database and authentication.SMS, voice and messaging.Websites and deployments.Websites and content.Websites and online stores.Automations between apps.Read, summarize and organize; create drafts and tasks. Send or publish only with your approval.Look up customers and cases, log conversations and update the pipeline.Use the service's official tools via the MCP protocol, with the permissions you grant.Search, compare and build the order; pay only with your approval.Find options, compare prices and prepare the booking for your approval.Read balances and statements, reconcile and alert; no payment without your approval.Read the articles in your subscription and summarize what matters.Use your history and preferences to recommend and build lists.Read messages and metrics and draft replies and posts; publish only with your approval.Read your health and workout data to track goals, with your consent.Log into the portal through the virtual machine and leave forms and documents ready for your approval.The service's official sign-in (OAuth), with the permissions you accept.Login and password stored in the vault, used by the virtual machine in the cloud.Open Finance, with consent registered at your bank.The provider's official MCP server.Import of your data, with your consent.Company API key or credential, stored in the vault.What it doesHow it connectsWhat the agent doesConnectApp detailsWork and productivityCRM and customer serviceMCP · dev and cloudShopping and deliveryTravel and mobilityFinanceNewsStreaming and musicSocial and messagingHealth and fitnessBusiness and governmentOther banks (Open Finance)Invoices (issue and receive)
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