AI agents for business: what they are, what they do and how to put them to work
An AI agent doesn't just answer: it understands the goal, uses the company's tools and gets the task done. With M360M you create agents just by describing what you need, with the company Brain, hundreds of integrations and budgets controlled per team.
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What an AI agent is
An AI agent is software that receives a goal, decides the steps, uses tools — email, CRM, spreadsheets, websites, internal systems — and delivers the result. It combines a language model with memory (what it knows about the company and each person), tools (what it can do) and rules (what it may do and with which budget).
On M360M, agents work 24/7 as a team: one agent can call sub-agents, tools, skills and MCP servers to complete a larger task.
AI agents vs chatbots
Differences between a traditional chatbot and an AI agent
Traditional chatbot
M360M AI agent
How it works
Follows a script of questions and answers
Understands the goal and decides the steps
Memory
Forgets the conversation when it ends
Uses the Brain of the company, each team and each person
Actions
Replies with text
Uses apps, CRM, documents, websites and MCP servers
Channels
Usually just one
Chat, WhatsApp, voice and Super App, with the same history
Control
Little governance
Budgets per team and per person, approval before paying or sending
AI agents for every team
Sales and CRM
Qualifies contacts, records conversations and prepares proposals. The CRM links the company Brain to each customer's: every conversation becomes context.
Customer service
Serves customers in the chat, on WhatsApp and by voice, with the same history. See the AI agent on WhatsApp use case.
Finance
Reads invoices and documents with computer vision, organizes data and produces spreadsheets and reports ready to edit.
HR and training
Builds learning paths and training from the company's own knowledge and answers employees' questions about processes.
IT and coding
Supports the IT team with a coding environment and every frontier model on the same gateway, with an audit trail of every call.
Operations and purchasing
Researches, compares and buys for the company — and asks for approval before paying. It even operates sites without an API through the cloud computer.
Build custom agents just by describing them
With the Agent Builder, you describe what you need and the platform builds the agent: model, tools, skills and knowledge. No code and no technical prompt — anyone in the company can create the agent they need.
New agents are created as needs arise and work around the clock. Your brand comes along: colors, fonts, components and tone of voice in everything the AI creates.
Brain: the memory that makes an agent useful
An agent without context gives generic answers. The M360M Brain keeps the memories of the company, its teams, people, projects and customers — connected and with consent. Each team has its own Brain and so does each person.
So the sales agent knows what the customer asked support for, and the HR agent answers with the company's own policies.
Tools, integrations and MCP
Agents work inside the tools the company already uses: Google Workspace, Microsoft 365, Salesforce, HubSpot, Slack, WhatsApp and MCP servers from verified publishers. You connect them straight from the chat. See the full catalog in integrations.
When a system has no integration, each person has a cloud computer that browses, fills in and resolves sites and apps for them.
Governance: agents with budgets and rules
One gateway for every model: our own AI on our own GPUs, plus OpenAI, Claude, Gemini, DeepSeek, Perplexity and xAI.
The orchestrator chooses the best model for each task at the lowest cost; frontier models only when the task is complex.
Budgets per team and per person, blocked at the limit: no surprises on the bill.
An audit trail of every call on the Enterprise APIs and approval before paying or sending.
More on security, data protection and shadow AI in enterprise AI.
How to get started with AI agents
Buy online
US$ 15 per person/month with 1,000 credits included (US$ 20 for IT). See the details on pricing.
Connect your tools
Email, calendar, CRM, documents and WhatsApp, straight from the chat.
Describe your first agent
From purchase to first agent: minutes.
Frequently asked questions
What is an AI agent for business?
It is software that receives a goal, decides the steps and uses the company's tools — email, CRM, documents, websites — to deliver the result, with memory of the company's context and usage rules.
What is the difference between an AI agent and a chatbot?
A chatbot follows a script and replies with text. An agent understands the goal, uses tools, remembers context through the Brain and carries out tasks, with budgets and approval before paying or sending.
Do I need to code to create an agent?
No. In the M360M Agent Builder you describe what you need and the platform builds the agent with model, tools, skills and knowledge.
Which AI models do the agents use?
Our own family of models on our own GPUs, plus models from OpenAI, Anthropic (Claude), Google (Gemini), DeepSeek, Perplexity and xAI. The orchestrator picks the best one for each task at the lowest cost.
How do I control what agents cost?
With budgets per team and per person, blocked at the limit. Our own AI is unlimited, and each seat already includes credits for frontier models.
Do the agents work on WhatsApp?
Yes. Agents serve customers and employees on WhatsApp, with the same Brain and the same history, and by voice too.
How much do AI agents on M360M cost?
US$ 15 per person/month with 1,000 credits included (US$ 20 and 2,000 credits for IT), with a company minimum of R$ 15,000 per month.
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I'd like to learn more about the M360M AI platform for my company.Monthly savings{{amount}} per year{{pct}}% less than today{{pct}}% more than todayTodayWith M360M/moAI subscriptions ({{n}} seats)AI API{{n}} seats × {{price}}{{n}} IT seats × {{price}}Below the minimum, the company pays the minimum.Includes {{credits}} credits/month for frontier models.Our AI: no per-token charge for anyone, with fair use.Today: {{seats}} seats for {{people}} people — the same person is paying more than one vendor.In this scenario M360M costs more: the company minimum weighs on small teams.Monthly costSeats and planAPI and frontier usageCalculation breakdown (month)ItemAmountTotalNo subscriptions selectedCompany frontier pool{{std}} seats × {{c1}} + {{it}} IT × {{c2}} = {{credits}} credits/month ≈ {{amount}}Pool usedToday, each seat belongs to one person only and has usage limits.Yearly spend reductionYearly spend increase{{amount}} per monthMonthlyYearlyAutomatic use, lowest spendThe orchestrator sends each task to the cheapest model that can handle it; frontier only when needed.Everyone shares the same pool: light users free up room for heavy users. 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Always prepaid, never billed after use.Top-up to the company minimum ({{amount}})How to read this estimateThis is an estimate, not a quote.It assumes our AI covers everyday tasks and that people who don't code cancel their AI subscriptions.Excludes implementation, training and taxes.Competitor prices: annual-plan list prices, Oct 2026.Simulated with {{n}} people, M360M's minimum size.M360M is for companies with {{n}} people or more: an entry floor of {{n}} seats and {{min}}/month (seat {{seat}}).For a company of {{people}} people, {{it}} in IT and {{coders}} who code.{{own}}% of today's {{api}} in tokens moves to our AI: {{amount}}/month at the providers' price.Frontier use beyond the pool is a prepaid top-up, always inside the budget the company sets: at the limit, spending stops.That time slot was just booked. Please choose another.Check your details: name, work email and company are required.To book, accept the use of your data under the Privacy Policy.Too many attempts. 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Email sales@m360m.ai and we'll find a time with you.Gmail, Calendar, Drive and YouTube in a single Google connection.History, channels and video preferences.Calendar, events and reminders.Inbox, search and sending emails.Outlook, calendar and OneDrive.Team notes, wikis and databases.Google notebooks indexed in the Brain.Account, card and investments.Account and investments.Account and investments.Account, card and investments.Account and banking services.Account, FGTS and benefits.Digital account and investments.Account and card.Other Open Finance Brasil institutions.Music, podcasts and preferences.Professional network, profile and posts.Profile, feed and content metrics.Videos, profile and trends.Digital newspaper subscription.News, politics and economy.News and content from the Globo group.Finance, markets and business.News and digital content.Supermarket and rewards club.Hypermarket and online shopping.Cash-and-carry and bulk shopping.Delivery and order history.Marketplace: searches, purchases and orders.Marketplace with coupons and cashback.Fashion and online orders.Shopping, orders and lists.Series, movies and sports.Movies and series.Pages, posts and groups.Posts and real-time conversations.Export of your personal chats, with your consent.Your company's customer service and chats on WhatsApp.Rides and trip history.Hotels and stays.Flights and LATAM Pass.Flights and Smiles miles.Corporate travel: flights and hotels.Flights and hotels for corporate travel.Single sign-on and Brazilian federal public services.Music and playlists.Library and playlists.Steps, sleep and heart rate.Activity, sleep and Android health.Steps, sleep, stress and blood oxygen.Workouts, sleep and recovery.Sleep, readiness and temperature.Weight and body composition.Recovery, strain and sleep.Runs, rides and progress.Calories and nutrition.Runs, pace and challenges.Classes and workouts.Classes and workouts.Issuing and receiving invoices (NF-e) for your CNPJ.CRM accounts, opportunities and cases.Contacts, deals and marketing.Team channels and messages.Tasks, projects and sprints.Repositories, issues and pull requests.Issues and product cycles.Chats, channels and meetings.Meetings and recordings.Tickets and customer service.Task boards and cards.Collaborative boards.Design files and prototypes.Designs and marketing materials.Files and folders.Files, docs and spreadsheets.Store, products and orders.Adobe creative work and documents.Management of company Android devices.Projects and tasks.Jira and Confluence.AWS cloud resources and services.Azure cloud resources and services.DNS, security and network.Metrics, logs and alerts.Containers and images.Websites and prototypes.Repositories, issues and pipelines.Google Cloud resources and services.Places, routes and addresses.Dashboards and observability.Infrastructure as code.Apps and deployments.Conversations and customer support.Meta pages and ads.Microsoft services and documentation.Boards and workflows.MongoDB databases.Postgres databases in the cloud.Websites and deployments..NET packages.Incidents and on-call.Payments and transactions.Vector databases.Browser automation and testing.APIs and collections.Reports and dashboards.Database and schemas.App errors and performance.Code and dependency security.Payments, customers and subscriptions.Database and authentication.SMS, voice and messaging.Websites and deployments.Websites and content.Websites and online stores.Automations between apps.Read, summarize and organize; create drafts and tasks. Send or publish only with your approval.Look up customers and cases, log conversations and update the pipeline.Use the service's official tools via the MCP protocol, with the permissions you grant.Search, compare and build the order; pay only with your approval.Find options, compare prices and prepare the booking for your approval.Read balances and statements, reconcile and alert; no payment without your approval.Read the articles in your subscription and summarize what matters.Use your history and preferences to recommend and build lists.Read messages and metrics and draft replies and posts; publish only with your approval.Read your health and workout data to track goals, with your consent.Log into the portal through the virtual machine and leave forms and documents ready for your approval.The service's official sign-in (OAuth), with the permissions you accept.Login and password stored in the vault, used by the virtual machine in the cloud.Open Finance, with consent registered at your bank.The provider's official MCP server.Import of your data, with your consent.Company API key or credential, stored in the vault.What it doesHow it connectsWhat the agent doesConnectApp detailsWork and productivityCRM and customer serviceMCP · dev and cloudShopping and deliveryTravel and mobilityFinanceNewsStreaming and musicSocial and messagingHealth and fitnessBusiness and governmentOther banks (Open Finance)Invoices (issue and receive)
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